How to reach us
- [email protected]
- Hours
- Monday–Friday, 9 AM–5 PM ET
- Response time
- We typically reply within 1–2 business days.
Please don’t send your Social Security number, bank account numbers, or other sensitive financial information by email.
Who to contact for what
| If your question is about… | Contact |
|---|---|
| Our website, guides, or the application form | Payactiv Apps (details above) |
| A loan offer, your loan agreement, payments, or funding | The lender that made the offer. Its contact details are in your loan documents. |
| Why you were or weren’t approved | The lender. Lenders make all credit decisions and generally must send you a notice if they deny your application. |
| Your Payactiv account, hours, or transfers | Payactiv, through its app or at payactiv.com. We can’t access Payactiv accounts. |
| Your employer’s earned wage access program | Your HR or payroll team |
Privacy requests
To opt out of the sale or sharing of your personal information, use Your Privacy Choices. For other privacy requests, such as access or deletion, see our privacy policy. Privacy contact: [email protected]
Complaints
If you have a complaint about our site, please contact us first so we can try to fix it. You can also submit a complaint about a financial product or service to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint, or contact your state’s financial regulator or attorney general.